Refund policy

We take great care to deliver high-quality, timely reports that provide genuine value to our clients.

Our reports are custom-prepared digital products. Due to the nature of our service — where extensive analysis work begins immediately upon purchase — we are generally unable to offer refunds once work has commenced.

Australian Consumer Law. Nothing in this policy excludes, restricts, or modifies any rights or remedies you may have under the Australian Consumer Law. If our service fails to meet a consumer guarantee, you may be entitled to a remedy. Please contact us so we can work to resolve your concern.

Contact us before purchasing. If you have questions about whether our report is right for your needs, we encourage you to reach out before completing your purchase: info@realgenius.com.au